Refund policy
Rafi Roy Diamonds Returns and Withdrawal Policy
Seller information
Registered company name
RAFİ ROY DIAMOND JEWELLERY KUYUMCULUK TURİZM İNŞAAT OTOMATİV GIDA SANAYİ VE TİCARET LİMİTED ŞİRKETİ – Rafi Roy Diamonds
MERSİS number
0734205922700001
Address
ORİENT DİAMOND AND JEWELLERY CENTER, Molla Fenari, Nur-u Osmaniye Cd. No:45 KAT 4 / D.404, 34120 Fatih/İstanbul
Telephone
+90 532 224 35 78
Email
rafiroy@hotmail.com
Date — 3 August 2026
Purpose
This Policy sets out the procedures and principles governing consumers’ right of withdrawal, returns, refunds, exceptions to the right of withdrawal and the model withdrawal form for distance sales made through the Rafi Roy Diamonds website.
Policy provisions
This Returns and Withdrawal Policy applies to distance sales of jewellery, diamonds, gemstones and precious-metal jewellery sold under the Rafi Roy Diamonds brand through rafiroydiamonds.com. It must be read together with the order-specific Pre-contractual Information Form, Distance Sales Agreement, product page, order summary, invoice and any applicable promotional conditions.
For products that are not subject to an exception to the right of withdrawal, the consumer may withdraw from the contract within 14 (fourteen) days from the date on which the consumer or a designated third party receives the product, without giving a reason or paying a penalty. Where several products in one order are delivered separately, the period starts when the consumer receives the last product.
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To exercise this right, the consumer need only communicate a clear and unambiguous statement of the decision to withdraw to the Seller before the 14 (fourteen) day period expires. The consumer may give notice using one of the following contact channels.
Email — rafiroy@hotmail.com
Telephone — +90 532 224 35 78
Returns and service address — ORİENT DİAMOND AND JEWELLERY CENTER, Molla Fenari, Nur-u Osmaniye Cd. No:45 KAT 4 / D.404, 34120 Fatih/İstanbul The consumer must send the product back to the Seller or the carrier authorised by the Seller within 14 (fourteen) days after sending the withdrawal notice. The return obligation is satisfied if the consumer gives notice within the applicable period and can prove that the product was dispatched within that period.
Within 14 (fourteen) days of receiving the withdrawal notice, Rafi Roy Diamonds refunds all payments collected from the consumer, including delivery charges, using the payment method used for the purchase and without imposing any cost on the consumer. The Seller may withhold the refund until the product has been received back or the consumer supplies proof of return dispatch.
Rafi Roy Diamonds pays the shipping cost when the consumer uses the contracted carrier specified by the Seller and the return code supplied. If that carrier does not serve the consumer’s location, the consumer should contact the Seller so that a suitable return method at the Seller’s expense can be arranged.
Additional shipping costs arising because the consumer uses another carrier or a special delivery method without the Seller’s knowledge may be borne by the consumer only if this was clearly disclosed before the order and does not contravene mandatory consumer legislation.
During the withdrawal period, the consumer may inspect the product only to the extent necessary to assess its nature, characteristics and functioning. The consumer may be responsible for a reduction in value resulting from use beyond ordinary inspection, damage, unauthorised work on the product or other conduct that diminishes its value.
The consumer is responsible for packing the returned product securely and preparing the product, jewellery box and shipping packaging so that they are protected during transport. A shipping label must not simply be attached to the jewellery box itself.
The return parcel should include the product and, where applicable, its certificate, warranty document, accessories, gifts or promotional items and other accompanying components. However, the absence of an invoice, packaging, certificate or other document does not automatically extinguish the consumer’s mandatory statutory right of withdrawal or rights relating to defective goods.
Returned products are inspected with regard to their identity, stones, metal surface, setting, certificate, security seal, accessories and return conditions. If inspection reveals use beyond ordinary examination, damage or a reduction in value, the consumer is informed within a reasonable time. Any assessment of diminished value takes account of the particular product and the findings in the individual case.
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The right of withdrawal cannot be exercised for products made to the consumer’s specifications or personal requirements. The following may fall within this exception, provided they were clearly identified as personalised or made-to-order before purchase.
- Products engraved with a name, letter, date, symbol, message or similar personal content.
- Rings and other jewellery made in a special size outside the standard options for the consumer.
- Chains, necklaces, bracelets, bangles or anklets made to a non-standard length at the consumer’s request.
- Products whose stone type, stone arrangement, metal type, metal colour, design or model specifications are changed at the consumer’s request.
- Products made according to the consumer’s drawing, measurements, instructions or special request.
The right of withdrawal cannot be exercised for earrings whose protective packaging, security band, seal or hygiene protection has been opened and which are unsuitable for resale for health and hygiene reasons. This exception applies only if the relevant protection was intact on delivery.
Statutory exceptions to the right of withdrawal may apply to products whose prices depend on fluctuations in financial markets beyond the Seller’s control. Such products are clearly identified on the product page and in the Pre-contractual Information Form before the order is placed.
Exceptions to the right of withdrawal do not remove the consumer’s statutory rights where a product is delivered defective, damaged, incomplete, incorrect or inconsistent with the essential characteristics of the product ordered. Under Article 11 of Turkish Consumer Protection Law No. 6502, the consumer may choose to rescind the contract, obtain a price reduction, request free repair or, where possible, receive a defect-free replacement.
If the parcel is torn, crushed, opened, wet, punctured or its security protection is damaged on delivery, the consumer is advised, where possible, to have a damage report prepared together with the courier. This does not restrict statutory rights concerning defective goods, incomplete delivery or delivery damage.
Returns of promotional orders or orders containing gifts are assessed under the promotional conditions and applicable consumer legislation. When exercising the right of withdrawal, the consumer should also include any free gift or promotional item that forms an integral part of the promotion in the return parcel.
Exchange requests are assessed according to the product’s nature, stock availability, personalisation and the selling price of the requested replacement. If an exchange is not possible, a refund may be made provided the product qualifies for withdrawal and the return conditions are met.
This Policy applies only to distance sales through the Rafi Roy Diamonds website. Requests to return or exchange non-defective products purchased directly in a physical shop are assessed under that shop’s sales conditions. Statutory rights concerning defective goods remain reserved in all cases.
This Policy must not be interpreted so as to remove or restrict mandatory statutory consumer rights. If the consumer has not been properly informed of the right of withdrawal, the withdrawal period is determined in accordance with applicable legislation.
This Policy is applied within the framework of Turkish Consumer Protection Law No. 6502, the Regulation on Distance Contracts and related legislation. Consumer disputes may be referred to consumer arbitration committees, consumer courts and other competent authorities in accordance with the applicable monetary thresholds and jurisdictional rules.
The Seller may update this Policy in response to legislative changes, service conditions or operational needs. Unless mandatory law requires otherwise, the version in force on the website on the order date applies to that order.
This Policy takes effect when published on the website. Unless mandatory law requires otherwise, each order is governed by the Policy in force on the website on its order date.
Legal basis and principles of application
The provisions concerning the withdrawal period, notice of withdrawal and extension of the period when the consumer has not been properly informed are based on Article 48 of Turkish Consumer Protection Law No. 6502. The provisions on remedies for defective goods are based on Article 11 of that Law. The principles concerning the invalidity of unfair terms and the interpretation of unclear or ambiguous provisions in the consumer’s favour are based on Article 5.
The Regulation on Distance Contracts is taken into account when applying the rules on withdrawal notices, product returns, refunds, diminished value and exceptions to the right of withdrawal.
In accordance with the principle stated in the judgment of the Third Civil Chamber of the Turkish Court of Cassation dated 7 November 2022, case E.2022/6784, decision K.2022/8533, allegations of use beyond ordinary inspection or diminished value are assessed on the basis of the product’s nature and the findings in the specific case. No automatic deduction or blanket rejection is applied. This section and the other provisions of the Policy must not be interpreted so as to remove or restrict mandatory statutory consumer rights.
Annex 1 — Model withdrawal form
To
RAFİ ROY DIAMOND JEWELLERY KUYUMCULUK TURİZM İNŞAAT OTOMATİV GIDA SANAYİ VE TİCARET LİMİTED ŞİRKETİ – Rafi Roy Diamonds
ORİENT DİAMOND AND JEWELLERY CENTER, Molla Fenari, Nur-u Osmaniye Cd. No:45 KAT 4 / D.404, 34120 Fatih/İstanbul
rafiroy@hotmail.com
I hereby notify you that I exercise my right to withdraw from the distance sales contract concerning the following product or products.
Order number — [Order number]
Order date — [Day Month Year]
Delivery date — [Day Month Year]
Product or products concerned — [Product name, model and quantity]
Consumer’s full name — [Consumer’s full name]
Consumer’s address — [Consumer’s address]
Consumer’s telephone number — [Telephone number]
Consumer’s email address — [Email address]
Date — [Day Month Year]
Consumer’s full name — [Consumer’s full name]
Signature — [Signature]
Signatures
This protocol has been drawn up in 2 (two) copies and signed by the parties.
Party 1
RAFİ ROY DIAMOND JEWELLERY KUYUMCULUK TURİZM İNŞAAT OTOMATİV GIDA SANAYİ VE TİCARET LİMİTED ŞİRKETİ – Rafi Roy Diamonds
Full name — Rafi Tüter
Signature — ____________________
Party 2
[Consumer’s full name]
Full name — [Consumer’s full name]
Signature — ____________________
